FAQ

Your questions, answered

Clear answers to the things people ask us most. Cannot find what you need? Send us a message and we will help.

About us

What services does The Prime Global offer?

We manage Google Ads, Instagram Ads and Facebook Ads, provide search engine optimisation, and design and build websites. You can choose one service or combine several.

What kind of businesses do you work with?

Start-ups, small firms and growing companies across many sectors. The best fit is a business with a clear offer that is ready to invest in reaching more customers.

How will we keep in touch?

By email and video call, at a rhythm that suits you. You will have one named contact who knows your account well.

Is the first call really free?

Yes. The strategy call costs nothing and carries no obligation. We use it to understand your situation and suggest where to begin.

Advertising

Does your fee include the money spent on ads?

No. Ad spend goes straight from your own payment method to Google or Meta. Our management fee is invoiced separately, so you always know where every rupee went.

How much should I spend on ads to begin with?

It varies by industry, location and goal. On your strategy call we will suggest a realistic starting budget that gives enough data to learn from without stretching you.

Will you promise a set number of leads?

We do not guarantee specific results, because they depend on factors outside our control such as demand, pricing and platform changes. What we do promise is clear targets, careful management and honest reporting.

SEO

When will SEO start to make a difference?

Most sites see real movement within three to six months. Highly competitive markets take longer; technical fixes and local SEO can sometimes help sooner.

Do you use shortcuts like paid link schemes?

Never. We follow search engine guidelines. Shortcuts can bring quick gains but risk penalties that are difficult to undo.

Websites

Who owns the finished website?

You do. Once the project is paid in full, the website, its content and the domain are yours.

Can you look after the site after launch?

Yes. Optional care plans cover updates, backups, security checks and small content changes.

Billing and contracts

How are invoices handled?

Monthly services are normally billed at the start of each month. Website projects are usually split into a deposit and stage payments. Your proposal sets out the exact terms.

What if I want to stop?

Monthly services can be ended with written notice, as explained in our Terms and Conditions and Refund Policy.

Still wondering about something?

Drop us a message and someone from our team will reply within one working day.

Ask Us →