About this policy
This policy describes how The Prime Global ("we", "us", "our") handles personal information gathered through theprimeglobal.online and while delivering our services. We aim to treat your information with care and in line with applicable data protection law, including India's Digital Personal Data Protection Act, 2023 where relevant.
By using this website or getting in touch with us, you acknowledge the practices set out below.
What we collect
Details you provide
- Your name, email address, phone number and business name when you complete a form or write to us.
- Information about your business, goals and budget that you choose to share.
- Invoicing details such as company name, billing address and tax number.
Details collected automatically
- Technical information such as browser, device type, approximate location from your IP address and the pages you view.
- Information gathered through cookies and similar tools, as explained in our Cookie Policy.
Client account information
As a client, you may give us access to advertising accounts, analytics, your website or customer lists. We use that access only to deliver the work we have agreed.
Why we use it
- To reply to enquiries and prepare proposals.
- To carry out, manage and report on the services you buy from us.
- To issue invoices and handle payments.
- To improve our website and services.
- To send occasional news or offers if you have agreed to receive them. You can unsubscribe at any time.
- To meet our legal, tax and regulatory duties.
Lawful grounds
We rely on your consent, the need to take steps you have asked for before a contract, the performance of a contract with you, our legal obligations, or legitimate business interests that do not outweigh your rights.
Who we share with
We never sell personal information. We share it only:
- With trusted providers that help us run our business, such as hosting, email, analytics, lead management, accounting and communication tools, under confidentiality terms.
- With advertising platforms such as Google and Meta when we run campaigns for you, following your instructions and their terms.
- Where the law, a court or a government authority requires it.
- As part of a business sale or merger, with suitable safeguards.
How long we keep it
We keep information only as long as it is needed for the purposes above or as the law requires. Enquiries that do not lead to a project are normally deleted within 24 months. Financial records are kept for the period set by tax law.
Keeping it safe
We use sensible technical and organisational safeguards, including encrypted connections, access controls and limited permissions on client accounts. No system is perfectly secure, but we work hard to protect your information and will act quickly if something goes wrong.
Your rights
Depending on the law that applies to you, you may be able to:
- See the personal information we hold about you.
- Ask us to correct anything inaccurate or incomplete.
- Ask us to delete your information when there is no legal reason to keep it.
- Withdraw consent at any time where we rely on it.
- Raise a concern about how your information is handled.
Email hello@theprimeglobal.online to use any of these rights. We will reply within a reasonable time.
Other websites
Links on our site may lead to other websites. Their privacy practices are their own responsibility, so please read their policies.
Children
Our services are aimed at businesses and adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us information, contact us and we will remove it.
Updates
We may revise this policy from time to time. The current version, with its date, will always be on this page.
Contact us
For any question about this policy or your information, please contact:
The Prime Global
Email: hello@theprimeglobal.online